Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

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  1. 3 votes
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    • Unable to log into Google Account for better predictions.

      I just purchased this app and am unable to log into my Google account for better predictions on my Nexus 7 Tablet. I'm unsure why I even need to relogin as the credentials should be on the device itself.

      I can input my password and it brings me to the second form authentication. Once here I successful receive the text message with the code and the issue occurs when I type this in and press the Submit button. Once I try to login the application sits for a while and eventually states https://accounts.google.com/secondfactor is currently unavailable even though I'm able…

      1 vote
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      • Cloud feature Backup & Sync doesn't work

        The cloud feature Backup & Sync doesn't work since 224 days. When I try to synch manually, it tells me that it can't do so and should try later.
        I have the paid version.

        3 votes
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        • non funziona la vibrazione

          non funziona la vibrazione nonostante sia stata attivata, per il mio wiki rainbow

          2 votes
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          • Flow with keyboard resized

            Guys when I resize my keyboard to the minimun size the flow does not work. If I put the keyboard back in regular size the Flow works again. This only happens for the minimun size. I tested for all others and they worked fine. Please fix this bug.
            Android 4.4.2
            Nexus 5
            Swiftkey version 4.4.6.275

            1 vote
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            • 1 vote
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              • Undocked thumb keyboard can't be moved around anymore

                When I have undocked thumb version of the swiftkey, it is transparent as if I was trying to move it around and I cannot actually move it around. When I switch to different undocked version, I can move it around again and when @thumb version, it doesn't work again. It worked before, dunno what happened.

                Nexus 7 2013
                SwiftKey 4.4.6.275

                3 votes
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                • Physical bluetooth keyboard not working

                  When I connect my apple Bluetooth keyboard, SwiftKey doesn't recognize it, leaving me with the need to change to my device keyboard.

                  3 votes
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                  • No hay autocorrector

                    No aparece nadaaaa de correciones

                    1 vote
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                    • ျမန္မာစာ

                      ျမန္မာစာ

                      0 votes
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                      • Swiftkey doesn't detect Physical Keyboard

                        When I connect to a bluetooth keyboard the system detects the keyboard and I can type with it. Everything seems to work great. Swiftkey even notified me that a physical keyboard was connected. But when I go the the physical keyboard settings in swift key, it tells me there is no keyboard connected and to connect one.

                        When typing and any time I touch the screen the softkey keyboard pops up with my bluetooth keyboard connected.

                        Not sure what to do here.

                        Running Jelly Bean 4.3
                        Galaxy Note 10.1 GT-N8013

                        50 votes
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                        • No puedo ugilozar el flow

                          No puedo utilizar el flow deslisante

                          1 vote
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                          • Celluon CL850 Laser Keyboard not recognized.

                            While the bluetooth connection is not officially supported on android when the keyboard is connected with usb it works flawlessy.
                            Yet Swiftkey wont recognize it.
                            The physical keyboard settings are grayed out and the on screen keyboard still appears.

                            3 votes
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                            • Since the recent update I no longer seem to have the option of displaying the arrow keys on the keyboard

                              Either fix the extended layout or make arrow keys a separate option.

                              20 votes
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                              • If you change a layont, you can never revert it back

                                If you change layout from qwerty to anything else in Serbian (Croatian, Bosnian) language, you can never revert it back to layout where keys q, w, x and y are replaced with ž, š, č and ć. The only solution is clear cache & data from android settings

                                14 votes
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                                • CAPS LOCK AUTOMATICALLY DEFAULT

                                  CAPS LOCK KEEPS TURNING ON KEYBOARD LAUNCH. IT IS DEFAULT FOR SOME REASON WITH THE LAST UPDATE

                                  6 votes
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                                  • 1 vote
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                                    • SwiftKey thinks I have two devices after a master reset

                                      If you flash or perform a master reset on your device, when logging back into SwiftKey cloud it will think you have two devices, when it is really the same device listed twice.

                                      15 votes
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                                      • Settings page went invisible

                                        On a Droid ultra running 4.4, after buying and downloading the full version of SwiftKey, the text on the settings page went invisible. The options were still there, if I pressed random locations on the page I got the various menus, which I could see. When I checked again an hour later, it was visible again.

                                        1 vote
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                                        • USB Keyboard Not Detected

                                          I am using a Samsung GS4 sch-I545
                                          Android 4.3
                                          Swiftkey version 4.4.4.264
                                          When I dock my phone and attach a USB keyboard, I should be able change the settings for the physical keyboard in the Swiftkey settings. Even though the physical keyboard is attached, the option to change keyboard settings is grey and says it does not detect a physical keyboard.
                                          To replicate: I attach a USB keyboard. Then go to Swift Key Settings-Input methods and cannot access keyboard options.

                                          3 votes
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                                          Bug Reports - ARCHIVE

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