Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

What is your SwiftKey bug?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Typing causes content to zoom in LG G2

    Got a software upgrade on my LG G2 to Kit Kat 4.4.2 Now every time I type, the phone perceives it as if I have tapped the screen three times and the contents zoom in, a feature in the LG G2. It is not part of the gesture options so I can't turn magnification off. It did not happen prior to the software update

    It does NOT happen when I use the stock keyboard on the phone.

    I tried uninstalling Swiftkey and reinstalling it and it DID NOT solve it. I currently have Swiftkey 4.4.6.275, which is the paid version.…

    3 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
    • SwiftKey doesn't work on pen Window

      After a update for Kit Kat on my Samsung Galaxy Note 3, the SwiftKey stop working with any app on pen window function and the 2 app on screen function too. Please, fix it guys, your keyboard is one of the best. Waiting for a answer. Have a good day.

      25 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
      • Duplicates words when pressing backspace button - Quickoffice

        This problem does not happen everytime. It just happen sometimes and especially when I use Quickoffice. The words that I wanted to delete will get duplicated many times when I press the backspace/delete button. The more you press the more words it becomes.

        Samsung Galaxy S2
        CyanogenMod 10.2

        7 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)

          Hello,

          As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report that results in duplicate words when hitting the backspace key.

          The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

          If you or any other community member comes up with a fix, please leave it in the comments.

        • Keyboard closing and jumping down on LG G2 while typing.

          Since I have upgraded my phone to kitkat, the keyboard frequently closes down while typing. It actually happened twice while I was typing this message! It did not happen before on the previous Android version. Its ery frustrating.

          4 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            1 comment  ·  Admin →
          • Suggestions pasting wrong words (other than the suggested when selected) in handcent sms popup

            Handcent has -as you might know- two ways of answering on a Text.
            First one is the classic one just like whatsapp and all those others where you have a chat view, second one is a popup window from handcent with a text field for a "quick reply".

            If i type in any app, even the handcent chat window, i get correct suggestions for words, and if i select a suggested word, it pastes the suggested word.

            But in the popup window i happen to get correct suggestions to the beginnings of the words i type, but if i select…

            4 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)

              Hello,

              As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report.

              The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

              If you or any other community member comes up with a fix, please leave it in the comments.

            • Swiftkey cant find my sd card and so i have no auto correct

              Oppo find 5, start texting no sd card

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • Ya no funciona!! Se eliminaron todas las palabras que tenía guardadas... Y ya no predice ni corrige

                Desde hace una semana ya no funciona...... Eliminó todas las palabras que tenía guardadas, ya no corrige ni guarda las palabras nuevas. Arreglenlo!! Era la mejor app de este tipo.

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  1 comment  ·  7. Other  ·  Admin →
                • Bonjour je dois régulièrement recharger le modèle linguistique +/- tous les 2 jours. Bien à vous.

                  Bonjour, je dois +/- tous les 2 jours recharger le modèle linguistique. Bien à vous.

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    1 comment  ·  Admin →
                  • 1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                    • Can't type when replying from notification bar.

                      When opening a text message from the notification the keyboard opens but characters do not appear when typing. This does not occur when opening the messaging app directly. This bug came with the most recent update of the play store release and existed in the last beta version which is why I stopped using it.

                      3 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)

                        Hi there,

                        As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report.

                        Unfortunately I am unable to provide a solution at the moment. Therefore I will pass on this issue to our Dev Team, but first please can you let us know in the comments:

                        - Device make and model
                        - Android version (and whether or not you’re running any custom ROMs)
                        - Which SMS app you are using (if not stock)

                        If you or any other community member comes up with a fix, please leave it in the comments.

                        Thank you.

                      • Suggestions not predicting correctly with multiple languages installed

                        When you have multiple languages selected, you can swipe the space bar to switch between them. In theory!

                        If I set the language to German sometimes almost all suggestions are in English (2nd language selected) although swiping will detect the right (German) words.

                        I assume, this happens when you typed a word, that is also available in English. However if I selected German I REALLY want to write German and the suggestions are pointless if 2 out of 3 show English words instead of the (selected) German.

                        Please don't try autoswitching languages! Just use, what is selected, nothing else!

                        6 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)

                          Hello,

                          I just wanted to reach out to see if this has been improving for anyone at all.

                          If it is or is not, I’d like to hear your thoughts.

                          Go ahead and respond back to this email with the following info

                          1) What languages do you have installed
                          2) What layout is each language
                          3) If the prediction are mixed, what ones are being mixed — if you can take screenshots and ad them to the email that would be great
                          4) If you notice it happening in any specific app or circumstance.
                          5) Anything else you think might be helpful.

                          Thanks again.

                        • 1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • Space removed before "-" (when trying to use a dash, not hyphen)

                            When a space is typed after a word followed by "-", SwiftKey should not assume that you didn't mean to do it and are typing a hyphenated word(s). As seen in MS Word, the dash is actually a longer character than a hyphen... But even if unable to convert it in the same way, please don't remove an intentionally typed space!

                            (interestingly, it didn't insert the space before the "?" that time although it often does!

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • Unable to log into Google Account for better predictions.

                              I just purchased this app and am unable to log into my Google account for better predictions on my Nexus 7 Tablet. I'm unsure why I even need to relogin as the credentials should be on the device itself.

                              I can input my password and it brings me to the second form authentication. Once here I successful receive the text message with the code and the issue occurs when I type this in and press the Submit button. Once I try to login the application sits for a while and eventually states https://accounts.google.com/secondfactor is currently unavailable even though I'm able…

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                              • Enter key sends text instead of entering new line

                                In previous versions, the Enter key either undated a smiley or started a new line. (the new line feature is what I was using). Now it seems the text message instead and I can't find an option to change it back.

                                87 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                • 1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    1 comment  ·  Admin →
                                  • Inserts Extra space after changing word

                                    Samsung Note 2, v 4.3
                                    SwiftKey 4.4.5.273

                                    If I type a sentence and end up going back and choosing a different word, I get a space inserted when I choose that word.

                                    For example, I type this word (I do not use flow, I use the split keyboard).

                                    Yesterday I decided to buy their products.

                                    I decide for whatever reason that I actually wanted "there" which was one of the 3 words. I tap on "their" in my text and then tap on "there" in the choices box. As you see below, it inserts another space after the new word,…

                                    6 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)

                                      Hi,

                                      I wanted to reach out to see if this was still an issue or not.

                                      The most current version of SwiftKey is 5.0.4.95.

                                      If this issue is still happening, please reply back to this email and we’ll go from there.

                                      Thanks.

                                    • Wells Fargo banking app. Numbers don't work

                                      The numbers don't work on my bank program. If I want to deposit a check into my Wells Fargo checking when I get to where it asks for the check amount it stops working. Using the Google Keyboard works fine so it isn't the bank software. I am using Nexus 7 2013, kitkat, and SwiftKey 4.4 6 225

                                      3 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  7. Other  ·  Admin →

                                        Hi there,

                                        Thank you for reporting this. I’m sorry I can’t provide a solution at this stage, but to enable us to investigate further it would be helpful if you could please provide some more details for us.

                                        Please could you let us know in the comments:

                                        - An explanation of exactly what is/is not happening vs what you thought should happen
                                        - The exact steps you took to recreate this issue
                                        - A screenshot if this demonstrates the issue

                                        Thank you!

                                      • Problem Search field in Google homepage

                                        Using stock browse: In The search field of Google homepages when i write something, I can't see nothing because the field is covered by the final part of the page(the Grey one with settings, location, etc) . I'm on Android stock (nexus) 4.3.
                                        I use the medium dimension in SwiftKey. Using the 2nd smallestdimension the problem is only partial.
                                        Using stock keyboard no problem.

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                        • Cloud feature Backup & Sync doesn't work

                                          The cloud feature Backup & Sync doesn't work since 224 days. When I try to synch manually, it tells me that it can't do so and should try later.
                                          I have the paid version.

                                          3 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)

                                          Bug Reports - ARCHIVE

                                          Feedback and Knowledge Base