Bug Reports - ARCHIVE

If you have reached this forum from your SwiftKey app, you are running on an outdated version. Please update your app in the Google Play Store.

Your feedback and bug reports are critical to making SwiftKey better, so we want to make sure that we’re set up to take in this information in a way that’s helpful to you and useful to our product roadmap. To that end, we’ve decided to change things up, and remove the Bug Forum as a means of reporting bugs. This will streamline the process and help us resolve issues more efficiently.

Now, to report a bug, simply click on the “Contact Support” link and fill out the necessary information to let us know what you’re dealing with.

Cheers everyone,
The SwiftKey Team

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  1. SwiftKey Paid version is not remembering words and sentences as the trial version did.

    It was predicting well in the trial version and I was really happy with it, that's the very reason I upgraded to the paid Version.
    But now it's worse than the Samsung stock keyboard. No prediction of sentences and no retention of words.

    1 vote
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    • Slow response in bbm

      I notice that while using BBM SwiftKey deviates from its normal operation. It's a lot slower and the Autocorrect is often wrong or doesn't work.

      1 vote
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        Hello,

        As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report on issues with the SwiftKey in the BBM app.

        The support team and I review every report we receive, since I can’t answer your question or recommend a solution, I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

        If you or any other community member comes up with a fix, please leave it in the comments.

      • Loss installed language It often happens that SwiftKey signals the loss of the installed language: there are no particular events that cause

        *Loss installed language*

        It often happens that SwiftKey signals the loss of the installed language: there are no particular events that cause the bug; it happens randomly.

        Thank you for your cooperation.

        Angelo Santospago

        Technical data:
        -SwiftKey: 4.4.6.275
        -Device: smartphone Huawei Sonic U8650
        -Android 2.3.7
        -Kernel: 2.6.35.7-perf geno @ geno-desktop # 1
        -CPU: ARMv6-compatible processor rev 5 (V6L)
        -MOD Version: CyanogenMod7.2-benru89-v4
        -Build date: Thu Jun 28 21:59:34 EDT 2012
        -Build Number: benru89-v4

        6 votes
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          0 comments  ·  6. Language  ·  Admin →
        • US English predictions are completely off

          My Swiftkey predictions are completely off, giving me random, obscure words and unusual/infrequently used words which pop up ahead of commonly used, everyday words. This has been going on for several updates/versions now, and has essentially made use impossible.

          1) Samsung S3, Android 4.3

          2) Swiftkey 4.4.6.275 and Swiftkey BETA4.5.0.43

          3) Whenever I try to swipe anything, unusual and infrequently used words pop up first in priority, and commonly used, everyday words do not come up first. Therefore, I spent an inordinate amount of time going back and fixing what i tried to swipe in order to make a coherent…

          3 votes
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            1 comment  ·  Admin →

            Hello,

            As one of the SwiftKey Community Managers, I want to thank you for taking the time to submit this report.

            I’ve spoken with Rob extensively on this issue and was not able to provide a solution.

            I will make sure this gets into the Dev Team’s roadmap. If I need any further information, I will be in touch via this forum thread.

            If you or any other community member comes up with a fix, please leave it in the comments.

          • When I tap the word to edit - it's not selected fully, but just a part (underlined) and since this moment I cannot jump to other text!

            It happens on Meizu MX2, on other my phone it works properly, so I can jump to other text by tapping elsewhere. Android 4.2, but it also happened on Android 4.1.

            6 votes
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            • language pack

              Using Motorola Droid Maxx XT1080, Android 4.4, Swiftkey 4.4.6.275 Paid Version

              I initially was getting a notification that it was unable to save the language pack. After going to my language settings and reselecting English(US) the swipe and word memory stopped working. I have cleared cache and reinstalled the app entirely, but now cannot do anything to select a language. When I try to Update the list, it says "Update Failed". When attempting to download and install the one I want, it says "Language Pack Download Failed".

              At this point this keyboard is worthless, I can get better results on…

              4 votes
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                0 comments  ·  6. Language  ·  Admin →
              • App size after installation is more than 60MB, when Play Store mentioned 16MB

                I've installed version 4.4.1.241 on my HTC Desire S. After installing Swiftkey, it took about 60MB of my phone's internal storage of 1GB. Now, Swiftkey lags when being invoked and typing.

                38 votes
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                  5 comments  ·  6. Language  ·  Admin →
                • Samsung-specific: Cursor jumps around in <textarea> tags

                  In any Web browser, when trying to insert text, the cursor will jump around semi randomly when trying to edit text. When inputting text, the cursor stays where it is supposed to, but when moving the cursor with the keyboard open, the behavior is clearly evident.

                  This only appears for Samsung devices, but it is not a bug in the stock ROM, because I've clearly reproduced the behavior in CM10.1, CM10.2, and CM11, all three non-stock ROMs. I also had the issue with the stock ROM on it (4.1.2). Many users have complained about it on the S4 and a…

                  24 votes
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                  • keyboard bug on calculator

                    When i launch the callculator app from the google now, the keyboard does not disappear automatically and when i press the back key the callculator closes. Nexus 4 Android 4.4

                    24 votes
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                      0 comments  ·  6. Language  ·  Admin →
                    • Loosing Personal dictionary

                      Suddenly i lost all the personal dictionary!!
                      It's not suggesting any word from the words that I used to type!!

                      71 votes
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                      • Voice Input Not Working

                        Still not working. Looks like it's going to work, but stops short of typing the text.

                        4 votes
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                        • 1 vote
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                          • 1 vote
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                            • SwiftKey keeps re-correcting words

                              If you type in a word, and SwiftKey autocorrect it, there are cases you cannot type it in at all. For example, in a <textarea> type element, you cannot type "https://google.com/&quot; reliably. SwiftKey want to capitalize the English word google, and if you manually select it, when you backspace and period to add "com", "com" is capitalized after a space and "google" is recapped to Google. It's infuriating - I backspaced to fix the prediction, SwiftKey should keep it. The same thing happened writing this message trying to write "backspaced". It didn't want the d there.

                              3 votes
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                              • I use swiftkey in portuguese br and i just cant write "sério", it always shows up "sei" or "ao"... i didnt have this problem with swipe..

                                I use swiftkey in portuguese br and i just cant write "sério", it always shows up "sei" or "ao"... i didnt have this problem with swipe..

                                1 vote
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                                • When I hit the delete button, it goes back into the text and starts to jump around and delete other words that I don't want to delete.

                                  When I hit delete button it jumps around and doesn't delete the word I want to delete because the cursor jumps all over the place.

                                  3 votes
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                                  • Pls stop changing keyboard layouts so easy

                                    2 languages enabled, keyboard should not switch only by swype but rather long press or in the settings. Use qwerty only. And get constantly the German keyboard by mistake. Thanks

                                    3 votes
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                                    • non funziona la vibrazione

                                      non funziona la vibrazione nonostante sia stata attivata, per il mio wiki rainbow

                                      2 votes
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                                      • Ich kann keine sprachen runterladen.

                                        Es funktioniert nicht, dass ich sprachen runter lade.

                                        1 vote
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                                          0 comments  ·  6. Language  ·  Admin →
                                        • Ich kann keine sprachen runterladen.

                                          Es funktioniert nicht, dass ich sprachen runter lade.

                                          1 vote
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                                            0 comments  ·  6. Language  ·  Admin →

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