How do I report bugs?

To report an issue, please click or tap the "Contact Support" button on this page. First write a description of the problem you are experiencing with as much detail and step by step process description as possible. Please include the Android version you are running and what app the error occurred in and what else was running.

We will then collect:

  • Device make and model
  • Version of SwiftKey 

This allows us to see which issues are causing problems for the most users, and to gather information about bugs that will help us to track them down and fix them.

We strive to get back to all our users with useful information, but some reports will likely get no further response unless we need more information until an update has been made. Rest assured, we log every bug and work with the development team directly to make sure our product is always improving for our users.

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